Why order from maPlatine.com?

Are you looking to buy a vinyl turntable, phono cell or phono stage? Do you need some advice before making your purchase on our site?

Find out why you should order from maPlatine.com!

Before you buy...

We have a number of buying guides to help you make the right choice. If you're looking to buy a turntable, or if you're buying your first record player, find out everything you need to know. As every customer is different, you'll probably have specific questions, so don't hesitate to contact our customer service team.

You can rely on Franck and his team to guide you through the process of acquiring high-fidelity equipment. Depending on your budget, your musical tastes and the equipment you already own, our experts will be able to guide you to make the most informed choice possible.

You've made your choice of audiophile equipment! You can now place your order on our maPlatine.com site with complete peace of mind.

If you're buying a turntable or any other piece of "electronic" equipment, you can take advantage of our extended warranties.

Preparing, shipping and receiving your order

Your purchase has been processed and the products you have ordered are all in stock. Your order is then prepared by our logistics department.

Our technicians will then check that your products are working properly, and make the necessary adjustments with the utmost care, so that all you have to do is plug in your equipment when you receive it. For details of how your orders are prepared and checked, please read our article on the order preparation service at maPlatine.com.

Once your order has been validated by our technicians, it is carefully packaged and dispatched in complete safety. We guarantee the shipment of your purchases, especially vinyl turntables, using bubble wrap.

On receipt, your hi-fi equipment is pre-set, so all you have to do is install it and enjoy!

Do you have a question about our products or a fault?

If you have any questions after receiving your products purchased on maPlatine.com, please contact us by phone at 0 800 108 121, or by e-mail at contact@maplatine.com. We will be happy to answer them.

In the event of a breakdown, our After-Sales Service is at your disposal. In this article, you'll find all the details on returns, after-sales service, guarantees, etc.

We take care of everything. Our technicians are qualified to repair breakdowns. All our products - except cells, diamonds and belts - are guaranteed for 2 years.

Buying on maPlatine.com means you can be sure of being supported throughout the life cycle of your High Fidelity products.

If your product is not or is no longer under guarantee, you can send it back to us. We will send you a detailed repair estimate. To cover you as much as possible, maPlatine.com recently launched warranty extensions, which protect you for 5 years after purchase. Find out more HERE.

Once your equipment has been repaired, we will return it to you as quickly as possible.