Guarantees & insurance

For added peace of mind, all our new products come with a two-year parts and labour warranty (excluding products subject to wear and tear such as vinyl turntable cells, consumables and belts, for example, which come with a 3-month warranty).

maPlatine.com guarantees: order with peace of mind

We attach great importance to the quality of the products we offer. Whether new or second-hand, they all come with an appropriate guarantee.

We also have an after-sales workshop that can handle all the items we offer, even those not covered by warranty (contact us for a personalised quote). Don't hesitate to contact our Customer Service department on 0 800 108 121 (free of charge). A technician will be able to answer all your questions. To find out more, see our blog post on maPlatine.com After Sales Service.

How long am I covered by the maPlatine.com warranty?

The maPlatine.com guarantee on new products

For any purchase made on our site, we offer you an adapted guarantee. That's why all our new products come with a two-year parts and labour warranty (excluding wear products).

The maPlatine.com guarantee on second-hand products

If you want to invest in quality used equipment, you should know that all maPlatine.com used products are rigorously selected by our technicians. What's more, they receive the same treatment as products purchased new, i.e. they are checked, adjusted and tuned with each order. They all come with a minimum one-year parts and labour warranty.

You can find details of the guarantee offered for each item of equipment sold second-hand directly on its product sheet.

maPlatine.com warranty extensions: extending your peace of mind