In order to guarantee the best service, we rely on a delivery service of quality.
We setup, test, pack, and verify the conformity of each product that we ship in order to guarantee your full satisfaction.
1. What are the different methods of delivery maPlatine.com has to offer?
2. When will I receive my order?
3. How do I know which method of delivery is best adapted for my order?
4. What is the total sum of shipping costs?
5. How can I track the delivery of my order?
6. How can I return a product?
1. What are the different methods of delivery maPlatine.com has to offer?
maPlatine.com offers several methods of delivery. You will find bellow the different methods of delivery that we offer in France. For our customers located outside of metropolitan France, we offer a method of delivery that is adapted for each country. Do not hesitate to contact us for more information.
DHL EXPRESS - FRANCE
- Delivered directly to your home
- Delivery from Monday to Friday, from 9 AM to 6 PM
- If you are absent, DHL gives you an alternate delevery: new date for delivery, delivery without signature, delivery to an other address, delivery at a DHL drop off point located nearest your home
CHRONOPOST 13
- Delivered directly to your home
- Delivery from Monday to Saturday, from 9 AM to 1 PM
- If you are absent, your package will be dropped off at the post office or drop off point located nearest your home
24H DELIVERY
- Method of delivery available for all orders made from Monday to Friday from 00:01 AM to 12 PM and of which all the products are in stock (excluding bank holidays)
- Method of delivery only available in metropolitan France
- 24H delivery before 1 PM the day after you order
- Delivered directly to your home
- If you are absent, your package will be dropped off at the post office or drop off point located nearest your home
COLISSIMO ACCESS
- Delivered directly to your home
- From Monday to Friday, from 9 AM to 6 PM and Saturday morning
- If you are absent, your package will be dropped off at the post office located nearest your home
CARRIER COMPANY GEODIS
- Delivered directly to your home
- From Monday to Friday
- If you are absent, you can contact the company Geodis by phone to establish a date and delivery schedule that suits you best.
ON SITE PICK UP (Only in Rennes, France)
- Order pick up in maPlatine.com’s offices (maPlatine.com - Bâtiment 6, 33 boulevard de la Haie des Cognets, 35136 St Jacques de la Lande, France)
- From Monday to Friday from 9 AM to 5:30 PM
IMPORTANT: no order can be made on site
2. When will I receive my order?
We commit to process any order received the previous day for the following day (under reserve of the products available in stock).
From Monday to Friday, any order received before midnight is processed by our logistics services the next morning at the latest.
For on site pick up in Rennes (France), your package will be available the following day of your order from 11 AM.
Orders made on Friday, Saturday, or Sunday are processed on Monday morning (under reserve of the products available in stock).
For all orders outside of metropolitan France, the delivery planned by the carrier will depend on how long your package will spend in customs etc.
3. How do I know which method of delivery is best adapted for my order?
When you order online, you can visualize the different methods of delivery that maPlatine.com has to offer.
The methods of delivery are automatically offered according to the destination (France or International), the weight and size of your package.
If your order exceeds a certain weight or a certain value, certain carriers will automatically be removed from the list of possible choices. Thus, your package will be delivered in the best conditions possible.
4. What is the total sum of shipping costs?
The shipping costs of your order are automatically calculated based on the destination (metropolitan France or International), speed of delivery (24H delivery or not), weight and size of your package.
The costs displayed represent your contribution to the shipping of the package. We take in charge the majority of these shipping costs which includes: preparation, handling, packaging, and transportation costs of your order.
You can easily estimate your shipping costs when visualizing your basket.
5. How can I track the delivery of my order?
You can track the delivery of your order at any time thanks to the tracking number that we sent to you by E-mail.
Go to the So Colissimo or Chronopost website in order to track your order.
In the case of Geodis, there is no tracking number but the carrier will directly contact you to establish a delivery schedule for your order.
6. How can I return a product?
Post sale customer service return
For all products (except “used” products) bought on our website, you will benefit of a parts and labour warranty of 2 years. In case of a breakdown or malfunction, you can of course return a product in order for us to repair it or exchange it.
If the warranty period is no longer applicable, a technician will inform you if it is possible to repair your product or not.
Conditions:
1- Contract our technical service beforehand: detail the model of the product, the breakdown, and the date of purchase.
2- Wait for the confirmation of return by our technical service who will explain the steps to follow to pack and return the product (return label, etc.)
3- Include a post sale customer service sheet (downloadable here)
4- Include a copy of your purchase receipt
Return of a withdrawal product:
Everyone makes mistakes. Do not panic, it is possible to return the products ordered but under certain conditions.
Conditions:
1- You must be within the legal withdrawal period: 14 days after receipt of your order
2- Return the product it its original packaging with an additional protection (bubble wrap, etc.)
3- The product must have never been used (specially the cartridges, cleaning products, or other products said to be “used”)
4- Include a withdrawal request in your return package (Download it here)
5- Include a receipt of your purchase receipt
If you have any question, especially regarding the packaging and reconditioning of products to return, contact our customer service at +33 (0) 299 654 163.
For more information, consult our article about the post sale customer service of maPlatine.com. Do not hesitate to also take a look at our general terms and conditions of sale.
