Return & delivery

We pride ourselves in providing our customers with a top-end delivery service. 

Each product is set up, tested, packed and checked before shipment to ensure your complete satisfaction. 

 

Return and delivery

We undertake to process your orders on the next day (subject to availability of stock). From Monday to Friday, our logistics team processes orders received before noon at the latest by the following morning. Orders placed on a Friday, Saturday and Sunday are processed on the following Monday morning (subject to availability of stock).

 

maPlatine.com delivery options

When you order from the website, several delivery options are available. Below is the list of options available for France. If you're ordering from outside France, please contact our customer service team for further information.

 

Chronopost 13, 

- Within 24H after shipment and before 1 p.m.

- Delivered directly to your home

- From Monday to Saturday, from 9 a.m. to 1 p.m.

- If you are not home, your parcel will be dropped off at the closest post office or pickup point near you

 

Delivery within 24H,

- Delivery option available for orders placed from Monday to Friday between 00:01 a.m. and noon, provided the products are in stock

- Delivery option only available in mainland France

- Delivery within 24H before 1 p.m. on the next day of your order

- Delivered directly to your home

- If you are not home, your parcel will be dropped off at the closest post office or pickup point near you

 

Colissimo Access,

- Within 48h after shipment

- Delivered directly to your home

- Monday to Friday, from 9 a.m. to 6 p.m. and on Saturday morning

- If you are not home, your parcel will be dropped off at the closest post office near you

 

Geodis courier service, 

- Delivered directly to your home

- If your order is shipped by Geodis, you will receive a shipment notification by e-mail and an initial delivery notification on your selected delivery site. If you're away, you can call Geodis to arrange for a different delivery date and time.

 

Free pick-up service on the site of maPlatine.com (35000, Rennes, France). 

- When your order from the website is confirmed, you will receive notification by e-mail that your product is available on our premises. You can pick up your orders from Monday to Friday between 9 a.m. and 5:30 p.m. at maPlatine.com's private auditorium at the following address: maPlatine.com - Bâtiment 6, 33 boulevard de la Haie des Cognets, 35136 St Jacques de la Lande, France

If you are ordering from abroad, we have special delivery services for each country. Feel free to contact us for further details. 

 

Determining the most suitable delivery mode for your order 

When you order from the website, you can view our delivery options and estimate your shipment charges (preparation, packaging and carriage). The delivery options appear automatically according to the place of delivery (France or International), parcel size and weight (see example below). 

Products are delivered according to the following terms: for packages under 40 kg, delivery is entrusted to COLLISSIMO or CHRONOPOST. For packages above 40 kg, delivery is entrusted to GEODIS.  If you choose to pick up your order directly on our premises, you can benefit from our free pick-up service, whatever products you order from our website. 

 

 

Shipment charges

When you order on our website, you will have to pay extra shipment charges. These charges are automatically applied depending on the delivery location (France or International), delivery time (delivery within 24H or not), and the weight and size of the package. When you go to your basket, maPlatine.com will give you an estimate for your shipment charges (preparation, packaging, carriage) before finalising your order.

Then confirm your final delivery option when confirming your order, as shown below:

 The different delivery options proposed by maPlatine.com

 

Tracking your order

Chronopost or Colissimo:

If your products are shipped via Colissimo Access or Chronopost (Chronopost 13 or delivery within 24H), you can track your order using the tracking number sent by e-mail. Go to the So Colissimo or Chronopost websites and enter your order number. You can track your items from shipment to delivery. 

 

What to do if you are not satisfied with your order. 

At maPlatine.com, all orders are carefully prepared prior to shipment. All the products are set up, tested, packed and checked before shipment. However, if there is a problem with your product and you want to return it, send us a return application within 14 days following delivery. You can download our cancellation form here. For any further questions, contact our customer service at contact@maplatine.com. For further information, refer to our blog article about the maPlatine.com After Sales Service. Read our General Terms and Conditions of Sale.