Between the SARL maPlatine.com
Hereinafter referred to as "the seller"
And
Anyone making a purchase through the site www.maPlatine.com
Hereinafter referred to as "the buyer" or “the customer”
The general terms and conditions of sale are drafted as well as all the contractual information mentioned on the site in French.
The general terms and conditions of sale are made available to the consumer on the Seller's Website where they can be consulted directly and can also be communicated to him on request by telephone, e-mail or post.
1 - Subject matter of the contract
2 - Pre-contractual information
3 - The order
4 - Electronic signature
5 - Order confirmation
6 - Proof of the transaction
7 - Product Information
8 - Price
9 - Payment method
10 - Product Availability
11 - Delivery methods
12 - Delivery errors
13 - Product Warranties
14 - Transfer of Ownership and Risk
15 - Right of withdrawal
16 - Eco-contribution
17 - Used maPlatinum
18 - Force majeure
19 - Partial non-validation
20 - Non-waiver
21 - Intellectual property
22 - Confidentiality and protection of personal data
23 - Private Auditorium
24 - Mediation
25 - Applicable law
1 - Subject matter of the contract
SARL MAPLATINE, hereinafter referred to as the Company, is active in the sale of turntables and accessories. The purpose of these terms and conditions is to define the rights and obligations of the parties in the context of the online sale of products on the maplatine.com website.
The Client declares that they are at least 18 years old and have the legal capacity to enter into a contract or hold parental authorisation to place an order on the Website. Any firm order accepted by the Company implies for the Client the unreserved adherence to these General Terms and Conditions which are the law of the Parties. The seller reserves the right to modify its general terms and conditions from time to time. In the event of modification, the applicable general terms and conditions of sale are those in force on the date of the order, a copy of which dated to date may be given to the Client at the Client's request.
2 - Pre-contractual information
The Client acknowledges that he or she has been informed, prior to placing the order and concluding the contract, in a legible and comprehensible manner, of these general terms and conditions of sale and all the information provided for in Article L. 221-5 of the Consumer Code.
3 - The order
3.1 - An order is understood to mean any order relating to the products appearing on the Company's website, for the rates indicated, and accepted by the Company.
3.2 - In order for the order to be validated, the Client must accept, by clicking on the place indicated, these general terms and conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.
3.3 - Any order implies acceptance of the prices and descriptions of the products available for sale.
3.4 - Any modification of the order by the Client after confirmation of the order is subject to the Company's acceptance.
3.5 - Any order entails the obligation to pay the agreed price.
3.6 - In certain cases, including non-payment, incorrect address or other problem with the Client's account, the Company reserves the right to block the order until the problem is resolved. It can also refuse any order for legitimate reasons, such as abnormally high quantities of products ordered for consumers.
3.7 - Information sent with a view to the conclusion of a contract or during its execution will be transmitted by e-mail, the Client expressly accepting the use of this means.
3.8 - In the event of unavailability of an ordered Product, the Client will be informed by e-mail.
3.9 - The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and definitive.
3.10 - For any question relating to the follow-up of an order, the Client can contact the Company on 0 800 108 121 or by contact@maplatine.com.
4 - Electronic signature
4.1 - The online provision of the Client's credit card number and the final validation of the order shall constitute proof of the Company's agreement in accordance with the provisions of the law of 13 March 2000 and shall entail the payment of the sums due under the purchase order, signature and express acceptance of all the operations carried out.
4.2 - In the event of fraudulent use of the bank card, the Client is invited, as soon as such use is observed, to contact 0 800 108 121.
5 - Order confirmation
After placing an order, the Company will send the Client an email confirming the order. The shipment of the ordered items will be confirmed in a second email.
6 - Proof of the transaction
The computerized registers, kept in the Company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
7 - Product Information
7.1 - The products governed herein are those that appear on the Company's website and are indicated as sold and shipped by the Company. They are offered while stocks last.
7.2 - The essential characteristics of the products are described and presented as accurately as possible.
7.3 - Photographs of the products are not contractual.
7.4 - The products comply with the requirements of French law in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market.
8 - Price
8.1 - The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated on the Website at the time of the order.
8.2 - Prices are indicated in euros. They do not take into account the delivery costs, which are invoiced in addition, and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order.
8.3 - If taxes or contributions were to be created or modified, this change may be reflected in the sale price of the products.
9 - Payment method
9.1 - To pay for their order, the Client has, at their choice, all the payment methods made available to them by the Company :D directly on the Website - Credit card or PayPal. Bank transfer or cheque (for the latter means of payment a copy of an identity document will be requested, and this is only possible for any order of an amount less than 300€).
9.2 - For an order of more than €1,500, the Client may request payment methods in three (3) instalments free of charge from the Company.
9.3 - Cards issued by banks domiciled outside France must be international bank cards.
9.4 - The Client guarantees to the Seller that it has the necessary authorisations to use the payment method chosen by it, when validating the purchase order.
9.5 - The Company reserves the right to suspend all order management and delivery in the event of refusal of payment authorisation by officially accredited organisations or in the event of non-payment.
9.6 - The Company reserves the right to refuse to make a delivery or to honour an order from a Client who has not paid in full or in part for a previous order or with whom a payment dispute is being administered. This refusal will be notified by e-mail as soon as possible. The cancellation of the order and its possible refund will then be made.
9.7 - In the case of payment by cheque, the Company reserves the right to wait a period of 15 working days before sending the goods before sending the goods in order to guarantee the proper availability of the funds committed.
9.8 - Payment in instalments with Alma
maplatine.com offers Alma's credit service for the payment in three (3) instalments of any order for an amount between €400 and €1,499. The execution of the payment is conditioned by the Client's acceptance of the T&Cs and Alma's Privacy Policy. In the event of the Client's withdrawal relating to the payment facility, only the general terms and conditions provided by Alma relating in particular to the right of withdrawal apply. Any refusal to grant the Alma credit service for an order may result in the cancellation of the order. Any termination of the T&Cs between the Client and maplatine.com (cancellation of the order for any reason whatsoever) shall result in the termination of the credit agreement between Alma and the Client.As soon as the Client uses ALMA's credit service, the Client accepts that the amount of the Order will be paid by a credit which may include management fees of up to 3.6% of the total amount of the Order ( shipping included). Alma is a remote payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction The security of payments is ensured by Alma and its service providers. All payments are protected by 3D Secure.Any claim related to the credit service must be made to the following address: https://support.getalma.eu/
10 - Product Availability
10.1 - Except in cases of force majeure, shipping times will be, within the limit of available stocks, 15 working days from the date of registration of the order indicated on the confirmation email. Specific stipulations indicated to the Client before the order is placed may derogate from this period. In this case, the Company will specify to the Client a maximum estimate of the delivery date.
10.2 - In the event of delay, the Company cannot be held liable for any reason whatsoever.
10.3 - In the event of unavailability of the product ordered, the Client will be informed as soon as possible and will have the option of cancelling the order. The Client will have the choice of requesting a refund of the sums paid within 30 days of their payment at the latest, or the exchange of the product.
11 - Delivery methods
11.1 - The products purchased from the Company are delivered to mainland France, Corsica, Monaco, the French overseas departments and territories, the countries of the European Union as well as Switzerland and also the rest of the world, after confirmation of payment by the Client's banking institution.
11.2 - The products ordered are delivered in accordance with the following procedures: if the weight of the package is less than 40 kg, delivery will be made by COLLISSIMO or through the company CHRONOPOST. If the weight of the package is more than 40 kg, the delivery will be made through the GEODIS transport company. The Company reserves the right to refuse shipment to certain countries whose security regarding the shipment of goods is not guaranteed.
11.3 - No deliveries are made to campsites, hotels, general delivery posts and PO boxes. The products are delivered to the address indicated by the Client on the order form. Any parcel returned to the Company due to an incorrect or incomplete delivery address will be re-shipped at the Client's expense. The Client may obtain the sending of an invoice to the billing address and not the delivery address, by validating the option provided for this purpose on the order form.
11.4 - The Client must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery.
11.5 - This verification is considered to have been carried out once the Client, or a person authorised by him, has signed the delivery note.
11.6 - The Client must then confirm these reservations to the carrier by registered mail within two working days of receipt of the items and send a copy of this letter to the Company at the address indicated in the legal notice of the site.
11.7 - If the products need to be returned to the Company, they must be the subject of a return request to the Company within 14 days of delivery. Any claim made outside this period will not be accepted. The return of the product will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
11.8 - The Company also offers on-site collection of Products at the following address: BSL - Dimotrans groupe - maplatine.com – Bâtiment 6 – 33, boulevard de la Haie des Cognets - 35136 SAINT-JACQUES DE LA LANDEThe customer who has chosen to collect his order on site must present his identity card and the email confirming the availability of his order for collection.
11.9 - Any additional customs clearance costs will be borne by the Client and are his/her responsibility. The Company is not obliged to check and inform the Client of any applicable customs duties and taxes.
12 - Delivery errors
12.1 - The Client must make any claim to the Company on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and/or non-conformity of the products with the indications appearing on the order form. Any claim made after this period will be rejected.
12.2 - The complaint may be made, at the buyer's choice, by telephone: 0 800 108 121 or email: contact@maplatine.com
12.3 - Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability towards the buyer.
12.4 - Upon receipt of the complaint, the Company will assign an exchange number for the product(s) concerned and communicate it by e-mail to the Client. The exchange of a product can only take place after this number has been assigned.
12.5 - Any product to be exchanged or refunded must be returned to the Company in its entirety and in its original packaging, by Colissimo Registered or through the company CHRONOPOST, to the following address: BSL - Dimotrans groupe - maplatine.com - Bâtiment 6 - 33, boulevard de la Haie des Cognets - 35136 SAINT-JACQUES DE LA LANDE.
12.6 - The return costs incurred by the buyer will be reimbursed by maPlatine.com only on presentation of proof.
12.7 - In the event that Colissimo is used to deliver a parcel by the customer, it should be noted that, due to the specificity of the area where the company is located, a period of 7 to 10 working days may be necessary between the indication that the parcel has arrived and its processing by the after-sales service.
13 - Product Warranties
13.1 - All products are covered by the manufacturer's warranty. The Company will not be held liable in the event of a delay due to a shortage of stock at the supplier. The Client is expressly informed that the Company is not the producer of the majority of the products presented within the meaning of Law No. 98-389 of 19 May 1998 on liability for defective products.
13.2 - The seller is liable for the lack of conformity of the goods with the contract under the conditions of Article L. 217-4 et seq. of the Consumer Code and for hidden defects in the goods sold under the conditions set out in Articles 1641 et seq. of the Civil Code.
13.3 - Lack of conformity that appears within 24 months of the delivery of the Good will be presumed to exist at the time of delivery, unless proven otherwise. This period is extended to 6 months for equipment sold second-hand.
13.4 - The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
13.5 - In the event of a lack of conformity, the buyer chooses between repairing and replacing the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the property or the extent of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the buyer.
13.6 - The legal warranty applies independently of any commercial warranty granted. The buyer may also decide to bring the action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code. This warranty covers the products against any hidden defect resulting from a defect in material, design or workmanship affecting the products and making them unfit for use. In this case, he can choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
13.7 - A commercial warranty may be granted on the product, with the exception of wear products. It is optional and purely contractual. The warranty and its conditions are specified, depending on the product, on the website. The invoice given to the customer is equivalent to a guarantee certificate.
13.8 - As part of its warranty extensions, maPlatine.com extends the warranty of certain products (turntables, phono preamps, headphone amplifiers and record washing machines) to 5 years under the same conditions as those given by the manufacturers.
13.9 – In the event of the implementation of a warranty, the return costs incurred by the buyer will be reimbursed by maPlatine.com only on presentation of proof if it turns out that the breakdown is covered by the warranty.
13.10 - Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the product or force majeure. It is excluded in the event of an environment that does not comply with the manufacturer's data.
13.11 - In the event of a breakdown, after-sales service may be applied. Please read the following information about our return and after-sales service repair conditions by clicking here.
13.12 - In the case of after-sales service, if no breakdown is found, a flat rate of €70 including VAT will be invoiced to you before returning the product.
14 - Transfer of Ownership and Risk
14.1 - The transfer of ownership of the Products ordered is subject to the effective and full receipt of the price.
14.2 - The risks are transferred to the Client upon delivery of the Products and no refund can be requested from the seller in this respect.
15 - Right of withdrawal
15.1 - The Client has a withdrawal period of 14 working days from the date of delivery of his order and may ask the Company for an exchange or refund of the product without penalty. A standard withdrawal form is available here by simple download.
15.2 - The Client shall return the delivered Goods within 14 days of communication of their decision to withdraw, in their original packaging complete and intact, and in perfect condition for resale.
15.3 - Return shipping costs are the responsibility of the Client.
15.4 - In the event of an exchange, the reshipment will be made at the Client's expense.
15.5 - In the event of a request for reimbursement, the Company will refund all sums paid within 14 days of the recovery of the Goods subject to the withdrawal. In the case of the contribution to shipping costs, if the customer has chosen a more expensive delivery method than the standard delivery offered by the Company, the latter will not reimburse the additional costs. In addition, if the customer does not return the entire order, then the contribution to the shipping costs will not be refunded. The trader shall make this refund using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees that he or she may use another means of payment and provided that the refund does not entail any costs for the consumer.
15.6 - The product must be returned to the seller, whole, undismantled and in its original packaging, by registered colissimo or through the company CHRONOPOST, at the following address: maPlatine.com – Bâtiment 6 – 33, boulevard de la Haie des Cognets 35136 SAINT-JACQUES DE LA LANDE.
15.7 - To exercise their right of withdrawal, the Client must:- not have damaged the product- not have taped anything to the cardboard that could damage it- over-wrap the cardboard in order to protect the latter from any deterioration during the return transport
15.8 - In the event that Colissimo is used to deliver a parcel by the customer, it should be noted that, due to the specificity of the area where the company is located, a period of 7 to 10 working days may be necessary between the indication that the parcel has arrived and its processing by the after-sales service.
15.9 - In accordance with Article L221-28 of the Consumer Code, so-called "custom-made" products (audio cables of a specific length, special orders mounted for the customer, etc.), unsealed audio recordings, and spare parts, which are neither exchangeable nor refundable, are excluded from the right of withdrawal.
15.10 - For hygienic reasons, Hi-Fi headphones and earphones cannot be returned or exchanged if the packaging has been opened.
15.11 - End-of-series, promotional and second-hand products are also excluded from the right of withdrawal.
16 - Eco-contribution
16.1 - Since 15 November 2006, the Customer has the right to return his old devices and to benefit from the so-called "one-for-one" trade-in. Thus, when a new aircraft is sold, the Company agrees to take back the old equivalent returned by the buyer to the logistics center of the SAINT-JACQUES DE LA LANDE site (35136).
16.2 - In addition, the Customer of electrical and electronic equipment is required to pay an eco-tax to participate in the financing of the recycling of WEEE waste. The amount of this eco-tax is set by a scale established by the competent authorities. The amount of the eco-tax is visible on the invoice drawn up by the seller. More information on the ECO-SYSTEMES website: www.eco-systemes.fr.
17 - Used maPlatine
17.1 - In parallel with the trade-in provided for under the "eco-participation" scheme, maPlatine.com offers the service of taking back Customers' old equipment with a view to reselling it as a second-hand product.
17.2 - The trade-in of this old equipment is only done in the context of the purchase of a new device on the www.maPlatine.com Site. The amount of the Client's equipment is granted in the form of a voucher to be used on the maPlatine.com Site. The amount of this voucher will be defined by the Company according to the quality and working condition of the equipment returned.
17.3 - The take-back of used equipment follows a strict selection process guaranteeing flawless quality for future Customers. The Customer wishing to submit his equipment contacts the Company's customer service and sends a description of his product as well as photographs. If the product meets the criteria set at the discretion of the Company, a 1st estimate of the amount of the trade-in will be communicated to the Client. To validate the trade-in, it will be requested that the product be sent at the Client's expense and under his sole responsibility until it is received by the Company. Upon receipt, the final amount of the trade-in will be communicated to the Client with a voucher of the value set to be used on the maPlatine.com website.
17.4 - If there is too much of a discrepancy between the description sent by the Client and the product received, maPlatine.com reserves the right to refuse the equipment and return it to the Client at the Company's expense. With the Client's agreement and subject to the purchase of an equivalent product by the Client on the maPlatine.com Site, the Company may also take back the Product sent as part of the "one-for-one" eco-participation scheme.
17.5 - The resale price of the product that has been traded-in by the Company may be subject to an increase of 25% of the value of the voucher granted to the Customer. This surcharge includes the costs of processing and reconditioning as well as any necessary repairs.
17.6 - All products that have received the "Used Warranty maPlatine" label have a 6-month parts and labour warranty.
17.7 - In the event that Colissimo is used to deliver a parcel by the customer, it should be noted that, due to the specificity of the area where the company is located, a period of 7 to 10 working days may be necessary between the indication that the parcel has arrived and its processing by the after-sales service.
18 - Force majeure
18.1 - Any circumstances beyond the control of the Parties preventing the performance of their obligations under normal conditions shall be considered as causes of their exemptions and shall lead to their suspension.
18.2 - The Party invoking the circumstances referred to above must immediately notify the other Party of their occurrence, as well as of their disappearance.
18.3 - Any event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, preventing the performance of its obligation by the debtor, shall be considered as a case of force majeure. In addition to those usually retained by French case law, the following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually retained by French case law: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
18.4 - The Parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the injured Party.
19 - Partial non-validation
If one or more provisions of these terms and conditions are held to be invalid pursuant to a law, regulation or final court decision, the other provisions shall retain their full force and scope.
20 - Non-waiver
The fact that one of the Parties does not invoke a breach by the other Party of any of the obligations referred to in these conditions shall not be interpreted as a waiver for the future.
21 - Intellectual property
All elements of the Site are and remain the intellectual and exclusive property of the Company. No one is authorised to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site. The trademarks, logos, drawings and models as well as the texts appearing on the Site are the exclusive property of the Company. Their disclosure should in no way be construed as granting any license or right to use the said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of counterfeiting.
22 - Confidentiality and protection of personal data
The site ensures that the Customer collects and processes personal information in a manner that respects privacy.
The Data Controller is the legal controller of the Company who can be contacted at the following address: legal@maplatine.com.
The purpose of the computerised processing of the personal data collected is to manage orders. The information requested is mandatory. In the absence of a response, the customer's order cannot be processed.
22.1 - Data collected
The personal data collected is as follows:- Opening of accounts – When creating a user's account, his/her surname, first name, email address, delivery and billing postal address and date of birth.
- Connection – When the Client connects to the Website, the Client records, in particular, his surname, first name, connection data, usage data, location data and payment data.
- Payment - As part of the payment for the services offered on the Site, the Site records financial data relating to the user's bank account or credit card.
The data collected is kept for a period of three years from the Client's last activity. However, the Clients' personal data may be subject to an intermediate archiving period in order to comply with legal, accounting and tax obligations.
22.2 - Use of personal data
The purpose of the personal data collected from users is to provide the services of the Site, to improve them and to maintain a secure environment. More specifically, the uses are as follows:- access and use of the Site by the Client;- management of the operation and optimization of the Site;- organization of the terms and conditions of use of the Payment Services;- verification, identification and authentication of the data transmitted by the Client;- implementation of customer assistance;- prevention and detection of fraud, malware (malicious software) and management of security incidents;- management any disputes with the Clients;- sending commercial and advertising information, according to the Client's preferences.
22.3 - Sharing of personal data with third parties
Personal data may be shared with third-party companies in the following cases:- when the Customer uses payment services, for the implementation of these services, the Site is in contact with third-party banking and financial companies with which it has entered into contracts;- when the Customer uses delivery services relating to its order, the Site has a relationship with third-party transport and logistics companies with which it has entered into contracts;- when the Customer authorizes a third party's website to access its data;- when the Site uses the services of service providers to provide customer support, advertising and payment services. These service providers have limited access to the Client's data, in the context of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;- if required by law, the Website may carry out the transmission of data to follow up on claims made against the Website and to comply with administrative and judicial procedures;- if the If the Site is involved in a merger, acquisition, sale of assets or receivership proceedings, the Seller may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed, before the personal data is transferred to a third party.
22.4 - Security and Privacy
The Site implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Site cannot guarantee the security of the transmission or storage of information over the Internet.
22.5 - Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights:- They can update or delete the data concerning them by logging into their account and configuring the settings of this account;- They can delete their account;- They can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the Site may request proof of the user's identity in order to verify its accuracy;- If the personal data held by the Site is inaccurate, they may request that the information be updated;- Customers may request the deletion of their personal data, in accordance with applicable data protection laws.- Customers have the right to receive the personal data concerning them that they have provided to a controller, in a structured, commonly used and machine-readable format, and have the right to transmit such data to another controller without hindrance from the controller to whom the personal data has been communicated. The user may exercise their rights by writing a letter to the following address: MAPLATINE.COM, 33 boulevard de la Haie des Cognets, 35136 SAINT-JACQUES-DE-LA-LANDE or by email: legal@maplatine.com.In the event of difficulty, Customers may lodge a complaint with a supervisory authority.
22.6 - Evolution of this clause
The Site reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the Seller undertakes to publish the new version on its website. The Seller will also inform the Customers of the change by email, at least 15 days before the effective date. If the Client does not agree with the terms of the new wording of the personal data protection clause, he has the option to delete his account.
23 - Private Auditorium
The Company has a private auditorium allowing customers to come and listen to equipment marketed on the site. Customers will be able to take advantage of the auditorium for product demonstrations by appointment only. Appointments can only be made by email by contacting maPlatine.com at the following address: contact@maplatine.com depending on availability. The company cannot be held responsible for any waiting times when making an appointment.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has put in place a consumer mediation procedure. The appointed mediation body is SAS CNPM – MÉDIATION – CONSOMMATION. In the event of a dispute, any consumer may submit their complaint online via the website https://www.cnpm-mediation-consommation.eu/or by postal mail to CNPM MÉDIATION CONSOMMATION, 27, avenue de la Libération, 42400 Saint-Chamond.
25 - Applicable law
These general terms and conditions are subject to the application of French law. This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or claim, the Client will first contact the Company to obtain an amicable solution. In accordance with Article L 612-1 et seq. of the Consumer Code, the consumer has the right to have recourse free of charge to a consumer mediator, if a consumer-related dispute has not been settled amicably with the professional.
