General terms and conditions of sale

Between SARL

Hereinafter referred to as "the seller


Any person visiting or making a purchase via the website.

Hereinafter referred to as "the buyer".

The general conditions of sale are written as well as the whole of the contractual information mentioned on the site in French language.

The general terms and conditions of sale are made available to the consumer on the seller's website, where they can be consulted directly, and can also be sent to the consumer on request by telephone, e-mail or post.

1 - Purpose of the contract

2 - Pre-contractual information

3 - The order

4 - Electronic signature

5 - Order confirmation

6 - Proof of transaction

7 - Product information

8 - Prices

9 - Payment method

10 - Product availability

11 - Terms of delivery

12 - Delivery errors

13 - Product guarantees

14 - Transfer of ownership and risks

15 - Right of withdrawal

16 - Eco-participation

17 - maPlatine Occasions

18 - Force majeure

19 - Partial non-validation

20 - Non-waiver

21 - Intellectual property

22 - Confidentiality and protection of personal data

23 - Private auditorium

24 - Mediation

25 - Applicable law

1. Purpose of the contract

MAPLATINE SARL, hereinafter referred to as the Company, sells vinyl turntables and accessories. The purpose of these conditions is to define the rights and obligations of the parties in connection with the online sale of products on the website.

The Customer declares that he/she is at least 18 years old and has the legal capacity to enter into a contract or holds parental authorisation to place an order on the Website. Any firm order accepted by the Company implies the Customer's unreserved acceptance of these General Terms and Conditions, which are binding on the Parties. The seller reserves the right to modify its general terms and conditions from time to time. In the event of modification, the general terms and conditions of sale applicable are those in force on the date of the order, a copy of which dated to that date may be given to the Customer on request.

2 - Pre-contractual information

The Customer acknowledges that, prior to placing the order and entering into the contract, he/she has been provided, in a legible and comprehensible manner, with these general terms and conditions of sale and with all the information specified in article L. 221-5 of the French Consumer Code.

3 - The order

3.1 - An order is understood to be any order relating to the products appearing on the Company's site, at the prices indicated, and accepted by the Company.

3.2 - For the order to be validated, the Customer must accept these general terms and conditions by clicking where indicated. They must also choose the delivery address and method, and finally validate the method of payment.

3.3 - Any order implies acceptance of the prices and descriptions of the products available for sale.

3.4 - Any modification of the order by the Customer after it has been confirmed is subject to acceptance by the Company.

3.5 - All orders imply an obligation to pay the agreed price.

3.6 - In certain cases, notably non-payment, incorrect address or other problem with the Client's account, the Company reserves the right to block the order until the problem has been resolved. It may also refuse any order for legitimate reasons, such as abnormally large quantities of products ordered for consumers.

3.7 - Information sent with a view to concluding a contract or during its performance will be sent by e-mail, with the Customer expressly accepting the use of this method.

3.8 - If a Product ordered is unavailable, the Customer will be informed by e-mail.

3.9 - The order for this Product will then be cancelled and, if necessary, reimbursed, with the remainder of the order remaining firm and definitive.

3.10 - For any questions relating to the tracking of an order, the Customer may contact the Company on 0 800 108 121 or by

4 - Electronic signature

4.1 - The online provision of the Customer's bank card number and the final validation of the order will constitute proof of the Company's agreement in accordance with the provisions of the law of 13 March 2000 and will entail the payment of the sums due under the order form, signature and express acceptance of all the operations carried out.

4.2 - In the event of fraudulent use of a bank card, the Customer is invited to contact 0 800 108 121.

5 - Order confirmation

Once an order has been placed, the Company will send the Customer an e-mail confirming the order. Dispatch of the items ordered will be confirmed in a second e-mail.

6 - Proof of transaction

The computerised registers, kept in the Company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.

7 - Product information

7.1 - The products governed by these terms and conditions are those which appear on the Company's website and which are indicated as sold and dispatched by the Company. They are offered while stocks last.

7.2 - The essential characteristics of the products are described and presented as accurately as possible.

7.3 - The photographs of the products are not contractual.

7.4 - The products comply with the provisions of French law in force relating to personal health and safety, fair trading and consumer protection at the time they were placed on the market.

8 - Prices

8.1 - The seller reserves the right to modify its prices at any time, but undertakes to apply the current prices indicated on the Website at the time of the order.

8.2 - Prices are indicated in euros. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices include VAT applicable on the day of the order.

8.3 - If taxes or contributions are created or modified, this change may be reflected in the sale price of the products.

9 - Payment methods

9.1 - To pay for his/her order, the Customer may choose from all the methods of payment made available by the Company:
Directly on the Site - Credit card or Paypal. Bank transfer or Cheque (for this last method of payment, a copy of an identity document will be requested, and this is only possible for orders of less than €300).

9.2 - For orders over €1,000, the Customer may request payment in three (3) instalments free of charge from the Company.

9.3 - Cards issued by banks domiciled outside France must be international bank cards.

9.4 - The Customer guarantees the seller that he/she has the necessary authorisations to use the method of payment chosen by him/her when validating the order form.

9.5 - The Company reserves the right to suspend any order processing and any delivery in the event of refusal to authorise payment by officially accredited organisations or in the event of non-payment

9.6 - In particular, the Company reserves the right to refuse to make a delivery or to honour an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress. This refusal will be notified by e-mail as soon as possible. The order will then be cancelled and any refund made.

9.7 - In the case of payment by cheque, the Company reserves the right to wait for a period of 15 working days after the cheque has been cashed before sending the goods in order to guarantee the availability of the funds involved.

10 - Product availability

10.1 - Except in cases of force majeure, delivery times will be, within the limits of available stocks, 15 working days from the date of registration of the order indicated in the confirmation e-mail.
Specific stipulations indicated to the Customer before the order is placed may derogate from this lead time. In this case, the Company will provide the Client with a maximum estimated delivery date.

10.2 - In the event of delay, the Company may not be held liable for any reason whatsoever.

10.3 - If the product ordered is unavailable, the Client will be informed as soon as possible and will have the option of cancelling the order. The Customer will have the option of requesting a refund of the sums paid within 30 days of their payment, or an exchange of the product.

11 - Delivery terms

11.1 - Products purchased from the Company are delivered in mainland France, Corsica, Monaco, the French overseas departments and territories, the countries of the European Union, Switzerland and the rest of the world, once payment has been confirmed by the Customer's bank.

11.2 - Products ordered are delivered in accordance with the following terms and conditions: if the weight of the parcel is less than 40 kg, delivery will be made by COLLISSIMO or by CHRONOPOST. If the weight of the parcel exceeds 40 kg, it will be delivered by the GEODIS transport company. The Company reserves the right to refuse shipment to certain countries where the safety of the shipment of goods is not guaranteed.

11.3 - No deliveries are made to campsites, hotels, poste restante or post office boxes. Products are delivered to the address indicated by the Customer on the order form. Any parcel returned to the Company due to an incorrect or incomplete delivery address will be resent at the Customer's expense. The Customer may have an invoice sent to the billing address and not the delivery address, by validating the option provided for this purpose on the order form.

11.4 - The Customer must indicate any anomaly concerning the delivery on the delivery note in the form of handwritten reservations accompanied by his/her signature.

11.5 - This verification is considered to have been carried out once the Customer, or a person authorised by the Customer, has signed the delivery note.

11.6 - The Customer must then confirm these reservations to the carrier by registered letter within two working days of receiving the items and send a copy of this letter to the Company at the address indicated in the legal notices on the site.

11.7 - If the products need to be returned to the Company, a request for their return must be made to the Company within 14 days of delivery. Any claim made outside this period will not be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

11.8 - The Company also offers on-site collection of Products from the following address: BSL - - Bâtiment 6 - 33, boulevard de la Haie des Cognets - 35136 SAINT-JACQUES DE LA LANDE - FRANCE.
Customers who have chosen to collect their order on site must present themselves with their identity card and the e-mail confirming the availability of their order for collection.

11.9 - Any additional customs clearance costs will be borne by the Customer and are the Customer's responsibility. The Company is not obliged to check and inform the Customer of the customs duties and taxes applicable.

12 - Delivery errors

12.1 - The Customer must notify the Company on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in relation to the information given on the order form. Any claim made after this deadline will be rejected.

12.2 - The claim may be made, at the purchaser's option, by telephone: 0 800 108 121 or e-mail:

12.3 - Any claim not made in accordance with the rules set out above and within the time limits set will not be taken into account and will release the seller from all liability towards the buyer.

12.4 - Upon receipt of the claim, the Company will assign an exchange number for the product(s) concerned and will communicate this number to the Customer by e-mail. A product may only be exchanged once this number has been allocated.

12.5 - Any product to be exchanged or reimbursed must be returned to the Company in its entirety and in its original packaging, by Colissimo Recommandé or via the Company CHRONOPOST, to the following address: BSL - - Bâtiment 6 - 33, boulevard de la Haie des Cognets - 35136 SAINT-JACQUES DE LA LANDE.

12.6 - The return costs incurred by the buyer will be reimbursed by only upon presentation of a receipt.

12.7 - In the event that Colissimo is used to send a parcel by the customer, it should be noted that, due to the specific nature of the area in which the company is located, a period of 7 to 10 working days may be required between the indication that the parcel has arrived and its processing by the after-sales service.

13 - Product warranties

13.1 - All products are covered by the manufacturer's warranty. The Company shall not be held liable in the event of a delay due to the supplier being out of stock. The Customer is expressly informed that the Company is not the producer of the majority of the products presented within the meaning of Law no. 98-389 of 19 May 1998 relating to liability for defective products.

13.2 - The seller is liable for any lack of conformity of the goods with the contract under the terms of article L. 217-4 et seq. of the French Consumer Code and for any hidden defects in the goods sold under the terms of article 1641 et seq. of the French Civil Code.
Legal guarantee of conformity

13.3 - Conformity defects that appear within a period of 24 months from delivery of the Good will be presumed to have existed at the time of delivery, unless proven otherwise. This period is extended to 6 months for equipment sold second-hand.

13.4 - Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the goods.

13.5 - In the event of a lack of conformity, the buyer chooses between repairing or replacing the goods.
However, the seller may not proceed according to the buyer's choice if this choice would result in a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. It is then obliged to proceed, unless this is impossible, according to the method not chosen by the purchaser.

13.6 - The legal guarantee applies independently of any commercial guarantee that may have been granted. The purchaser may also decide to invoke the action resulting from redhibitory defects as set out in articles 1641 to 1649 of the French Civil Code. This guarantee covers the products against any hidden defect resulting from a material, design or manufacturing fault affecting the products and rendering them unfit for use. In this case, the customer may choose between rescinding the sale or reducing the sale price in accordance with article 1644 of the French Civil Code.

13.7 - A commercial guarantee may be granted on the product, with the exception of products subject to wear and tear. It is optional and purely contractual. The warranty and its conditions are specified, depending on the product, on the website. The invoice given to the customer is the warranty certificate.

13.8 - As part of its warranty extensions, extends to 5 years the warranty of certain products (vinyl turntables, phono preamplifiers, headphone amplifiers and record washing machines) under the same conditions as those given by the manufacturers.

13.9 - In the event of a warranty claim, the return shipping costs incurred by the buyer will be reimbursed by only upon presentation of proof if the breakdown is covered by the warranty.

13.10 - Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the product or force majeure. It is excluded in the event of an environment that does not comply with the manufacturer's specifications.

13.11 - In the event of a breakdown, after-sales service may be provided. Please read the following information concerning our conditions for returns and after-sales service repairs by clicking here.

13.12 - In the event of an after-sales service, if no fault is found, you will be charged a flat rate of €70 (inc. VAT) before the product is returned.

14 - Transfer of ownership and risks

14.1 - The transfer of ownership of the Products ordered is subject to the effective and full payment of the price.

14.2 - The risks are transferred to the Customer upon delivery of the Products and no reimbursement may be requested from the seller in this respect.

15 - Right of withdrawal

15.1 - The Customer has a withdrawal period of 14 working days from the date of delivery of his/her order and may ask the Company to exchange or refund the product without penalty. A standard retraction form can be downloaded here.

15.2 - The Customer shall return the delivered Good within 14 days of communicating his/her decision to cancel, in its complete and intact original packaging, and in perfect condition for resale.

15.3 - The cost of returning the Goods is borne by the Customer.

15.4 - In the event of an exchange, the return will be at the Customer's expense.

15.5 - In the event of a request for reimbursement, the Company will reimburse all sums paid within 14 days of recovery of the Goods which are the subject of the withdrawal. In the case of postage costs, if the customer has chosen a delivery method that is more expensive than the standard delivery proposed by the Company, the latter will not reimburse the additional costs. Furthermore, if the customer does not return the entire order, the contribution to delivery costs will not be reimbursed. The Professional shall make this refund using the same means of payment as the one used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and insofar as the refund does not incur any costs for the consumer.

15.6 - The product will have to be turned over to the salesman, whole, not dismounted and in its packing of origin, in Colissimo Recommandé or by the means of the Company CHRONOPOST, with the following address: - Bâtiment 6 - 33, boulevard de la Haie des Cognets 35136 SAINT-JACQUES DE LA LANDE.

15.7 - In order to exercise their right of withdrawal, Customers must:
- not have damaged the product
- not have taped anything to the box that could damage it
- over-wrap the box in order to protect it from any damage during return transport.

15.8 - In the event that Colissimo is used to transport a parcel by the Customer, it should be noted that, due to the specific nature of the zone in which the company is located, a period of 7 to 10 working days may be necessary between the indication that the parcel has arrived and its processing by the after-sales service.

15.9 - In accordance with article L221-28 of the French Consumer Code, "custom-made" products (audio cables of a specific length, special orders assembled for the customer, etc.), unsealed audio recordings and spare parts, which are neither exchangeable nor refundable, are excluded from the right of withdrawal.

15.10 - For reasons of hygiene, Hi-Fi headphones and earphones cannot be returned or exchanged if the packaging has been opened.

16 - Eco-participation

16.1 - Since 15 November 2006, Customers have had the right to return their old appliances and benefit from the "one for one" trade-in system. Thus, when a new appliance is sold, the Company agrees to take back the old equivalent brought back by the purchaser to the logistics centre at the SAINT-JACQUES DE LA LANDE Site (35136).

16.2 - In addition, the Customer of electrical and electronic equipment is required to pay an eco-participation to help finance the recycling of WEEE waste. The amount of this eco-tax is set by a scale established by the competent authorities. The amount of the eco-tax is shown on the invoice issued by the seller.
For more information, visit the ECO-SYSTEMES website:

17 - maPlatine Occasions

17.1 - In addition to the take-back provided for under the "eco-participation" scheme, offers the service of taking back old equipment from Customers with a view to reselling it as second-hand equipment.

17.2 - The trade-in of this old equipment is made only within the framework of the purchase of a new appliance on the site.
The amount of the trade-in of the Customer's equipment is granted in the form of a purchase voucher to be used on the Site. The amount of this voucher will be determined by the Company according to the quality and working order of the equipment returned.

17.3 - The trade-in of used equipment follows a strict selection process guaranteeing flawless quality for future Customers.
Customers wishing to submit their equipment should contact the Company's customer service department and send a description of their product together with photographs. If the product meets the criteria set at the Company's discretion, the Customer will be given a 1st estimate of the value of the trade-in.
To validate the trade-in, the Client will be asked to send the product at his/her own expense and under his/her sole responsibility until it is received by the Company. Upon receipt, the final amount of the trade-in will be communicated to the Customer along with a voucher of the set value to be redeemed on the site.

17.4 - If there is too great a discrepancy between the description sent by the Customer and the product received, reserves the right to refuse the equipment and return it to the Customer at the Company's expense. With the Customer's agreement and subject to the purchase of an equivalent product by the Customer on the site, the Company may also take back the Product sent as part of the "one for one" eco-participation scheme.

17.5 - The resale price of the product taken back by the Company may be increased by 25% of the value of the purchase voucher granted to the Customer. This increase includes the cost of processing and repackaging as well as any necessary repairs.

17.6 - All products that have received the "Occasion Garantie maPlatine" label have a parts and labour warranty of 6 months.

17.7 - In the event that Colissimo is used to send a parcel by the customer, it should be noted that, due to the specificity of the zone where the company is located, a period of 7 to 10 working days may be necessary between the indication that the parcel has arrived and its processing by the after-sales service.

18 - Force majeure

18.1 - Any circumstances beyond the control of the Parties preventing the performance under normal conditions of their obligations shall be considered as causes for their exoneration and shall result in their suspension.

18.2 - The Party invoking the circumstances referred to above must immediately notify the other Party of their occurrence, as well as of their disappearance.

18.3 - Any event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, will be considered as force majeure, preventing the debtor from performing its obligation. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by French case law: blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, stoppage of telecommunications networks or difficulties specific to telecommunications networks external to customers.

18.4 - The Parties will meet to examine the impact of the event and agree the conditions under which performance of the contract will continue. If the case of force majeure lasts for more than three months, these general terms and conditions may be terminated by the aggrieved Party.

19 - Partial invalidity

If one or more stipulations of these conditions are held to be invalid in application of a law, regulation or final court decision, the other stipulations will retain all their force and scope.

20 - Non-waiver

The fact that one of the Parties does not take advantage of a breach by the other Party of any of the obligations referred to in these conditions shall not be interpreted as a waiver for the future.

21 - Intellectual property

All elements of the Site are and remain the exclusive intellectual property of the Company. No one is authorised to reproduce, exploit, rebroadcast or use in any way whatsoever, even partially, any elements of the Site. The trademarks, logos, designs and models as well as the texts appearing on the Site are the exclusive property of the Company. Their disclosure may not under any circumstances be interpreted as granting a licence or any right to use said trademarks and distinctive elements protected by copyright. They may not therefore be used under penalty of infringement.

22 - Confidentiality and protection of personal data

The site ensures that the Customer's personal information is collected and processed with respect for privacy.

The data controller is the company's legal manager, who can be contacted at the following address:

The purpose of the computerised processing of the personal data collected is to manage orders. The information requested is mandatory. If no reply is received, the customer's order will not be processed.

22.1 - Data collected

The personal data collected is as follows:
- Account opening - When a user's account is created, his/her surname, first names, e-mail address, postal delivery and billing address and date of birth are recorded.
- Connection - When the Customer connects to the Site, the latter records, in particular, his/her surname, first names, connection data, usage data, location data and payment data.
- Payment - As part of the payment for the services offered on the Site, the Site records financial data relating to the user's bank account or credit card.

The data collected is kept for a period of three years from the date of the Customer's last activity.
However, Customers' personal data may be archived for an intermediate period in order to comply with legal, accounting and tax obligations.

22.2 - Use of personal data

The personal data collected from users is used to provide and improve the Site's services and to maintain a secure environment. More specifically, it is used for the following purposes
- access to and use of the Site by the Customer
- management of the operation and optimisation of the Site;
- organisation of the conditions of use of the Payment Services;
- verification, identification and authentication of data transmitted by the Customer;
- implementation of customer assistance;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of any disputes with Customers;
- sending commercial and advertising information, according to the Customer's preferences.

22.3 - Sharing personal data with third parties

Personal data may be shared with third-party companies in the following cases:
- when the Customer uses the payment services, for the implementation of these services, the Site is in contact with third-party banking and financial companies with which it has entered into contracts;
- when the Customer uses the delivery services relating to his/her order, the Site works with third-party transport and logistics companies with which it has entered into contracts;
- when the Customer authorises the website of a third party to access his/her data;
- when the Site uses the services of service providers to provide customer support, advertising and payment services. These service providers have limited access to the Customer's data in order to provide these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;

- if required by law, the Site may transmit data in order to pursue claims against the Site and to comply with administrative and judicial proceedings;
- if the Site is involved in a merger, acquisition, transfer of assets or receivership, the Seller may have to transfer or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.

22.4 - Security and confidentiality

The Site implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and the Site cannot guarantee the security of the transmission or storage of information on the Internet.

22.5 - Implementation of users' rights

Pursuant to the regulations applicable to personal data, users have the following rights:
- They may update or delete the data concerning them by logging into their account and configuring the parameters of this account;
- They can delete their account;
- They may exercise their right of access to their personal data. In this case, before exercising this right, the Site may request proof of the user's identity in order to verify its accuracy;
- If the personal data held by the Site is inaccurate, they may request that the information be updated;
- Customers may request the deletion of their personal data, in accordance with applicable data protection laws.

- Customers have the right to receive the personal data concerning them that they have provided to a data controller, in a structured, commonly used and machine-readable format, and have the right to transmit this data to another data controller without the data controller to whom the personal data has been communicated hindering this.
Users may exercise their rights by writing a letter to the following address: MAPLATINE.COM, 33 boulevard de la Haie des Cognets, 35136 SAINT-JACQUES-DE-LA-LANDE or by e-mail:
In the event of difficulty, Customers may lodge a complaint with a supervisory authority.

22.6 - Changes to this clause

The Site reserves the right to modify this clause relating to the protection of personal data at any time. If a modification is made to the present personal data protection clause, the Vendor undertakes to publish the new version on its site. The Vendor will also inform Customers of the change by e-mail, at least 15 days before the effective date. If the Customer does not agree with the terms of the new wording of the personal data protection clause, they may delete their account.

23 - Private auditorium

The Company has a private auditorium where customers can listen to equipment marketed on the site. Customers may use the auditorium for product demonstrations by appointment only. Appointments can only be made by email by contacting at the following address:, subject to availability. The company cannot be held responsible for any delays in making appointments.

24 - Médiation

In the event of failure to lodge a complaint with the customer service department or in the event of a lack of response from this department within a period of two months, the consumer, who is the beneficiary of the service, may submit the dispute between him and his contractor to the mediator of the Fédération professionnelle du e-commerce et de la vente à distance (60 rue la Boétie, 75008 Paris; who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

25 - Applicable law

These general terms and conditions are subject to French law. This applies to both substantive and formal rules. In the event of a dispute or claim, the Customer shall first contact the Company to obtain an amicable solution. In accordance with article L 612-1 et seq. of the French Consumer Code, the consumer has the right to have recourse free of charge to a consumer mediator, in the event that a consumer dispute cannot be settled amicably with the professional.