After-sales service: return Ts & Cs

visuel conditions de retour sav

All of our products are inspected and tested before delivery. However, breakdowns can occur (excluding wear and tear) that require repair in our workshop.  This can happen if:

1. You are still under warranty:


-    Under manufacturer warranty within 2 years
-    Under maPlatine.com extended warranty within 5 years

We will take on transport and repair costs upon presentation of an invoice if the breakdown is covered by the warranty.

Reminder of General Terms and Conditions of Sale:

12 - Product warranty
12.1 - All products are covered by the manufacturer warranty. The Company cannot be held liable in the event of delay caused by a supplier stock shortage.
12.2 - Costs incurred by the purchaser will only be reimbursed by maPlatine.com upon presentation of written proof that the breakdown is covered by the warranty
12.3 - In accordance with the legal texts currently in force, the Company protects the Customer against all consequences of hidden defects in the item sold.
The Customer is expressly informed that the Company is not the manufacturer of the majority of the products offered according to the definition in law no. 98-389 of 19 May 1998 pertaining to liability for faulty products.
12.4 - Defects in the Item which become apparent within 24 months of delivery of the Item will be presumed to have been present upon delivery, unless proven otherwise. This time period is reduced to 6 months for second-hand equipment.
12.5 - Within the framework of its warranty extensions, maPlatine.com extends the warranty for certain products (turntables, phono preamps, headphone amps and record cleaning machines) to 5 years under the same terms and conditions as offered by the manufacturers.

The following procedure must be followed and documents provided:

-The product must be whole
-The product must be in good condition
-Where possible, use the original packaging and over-package the product
-Attach a copy of your purchase invoice
-A completed returns sheet as provided below.

The following breakdowns are not covered: Purchase of cartridges – belts – cleaning products – brushes – stylus etc. More generally, all consumable products.

Please note that problems arising after transportation of an inadequately packaged product will not be covered under the warranty and will be invoiced along with the labour.

-In the absence of a description of the breakdown in question, research by our technicians will be charged at  €25 (incl. tax)/hour (even under warranty)

 

1.1 Your product is still under warranty but the breakdown in question is not covered:

Transport and repair costs are the responsibility of the customer.
Please complete the returns sheet below and tick the box on the form requesting a quote.

The following procedure must be followed and documents provided:

-The product must be whole
-The product must be in good condition
-Where possible, use the original packaging and over-package the product
-Attach a copy of your purchase invoice
-A completed returns sheet as provided below.

2. If you are no longer under warranty:

Transport and repair costs are the responsibility of the customer.
Please complete the returns sheet below and tick the box on the form requesting a quote.
A quote will be drawn up and offered to you before any action is taken.

The following procedure must be followed and documents provided:

-The product must be whole
-The product must be in good condition
-Where possible, use the original packaging and over-package the product
-Attach a copy of your purchase invoice
-A completed returns sheet as provided below.

Download the after-sales service returns sheet in PDF format by clicking here or on the image below

After-sales service return form