All our products are checked and tested before shipment. However, your product may have a fault (other than wear and tear) that requires a visit to our workshop. There are several possible cases:
1. Your product is still under warranty
1.1. What is your situation?
- If your product is under manufacturer's warranty within 2 years: shipping and repairs are covered by maPlatine.com upon presentation of an invoice, as long as the breakdown is covered by the warranty detailed in the GTC (articles 13.1 to 13.12).
- If your product is under maPlatine.com warranty extension within 5 years: the shipping costs are at your charge, the repairs are taken care of by maPlatine.com upon presentation of an invoice, as long as the breakdown is covered by the warranty detailed in the GTC (articles 13.1 to 13.12). Once your product has been repaired, we will return it to you at our expense.
- If the fault observed is not covered by the guarantee detailed in the GTC (articles 13.1 to 13.12): transport and repairs are at your expense. Please also note that all consumables (such as cells, belts, maintenance products, brushes, pens, etc.) are not covered.
1.2. How do you return your product under warranty?
For vinyl turntables :
- Please return it to us unassembled
- Without cover, platter, platter cover, accessories...
- With the power supply
- In its original packaging
- If possible, wrap the turntable in cling film and secure the arm!
- Please note: please pack carefully (double wrap, bubble wrap, etc.). We cannot be held responsible for poor packaging (in the event of a problem, the sender is responsible).
- Please enclose a copy of your purchase invoice (without it, there will be no warranty cover) and the completed after-sales service form (available by clicking here or on the image below).
For vinyl record washing machines:
- Please return it to us complete
- In its original box without accessories
- Drain the machine and dry it thoroughly (turn the machine over)
- Wrap the machine in cling film
- Please note: please pack carefully (double wrap, bubble wrap, etc.). We cannot be held responsible for poor packaging (in the event of a problem, the sender is responsible).
- Please enclose a copy of your purchase invoice (without it, there will be no warranty cover) and the completed after-sales service form (available by clicking here or on the image below).
For all other products:
- The product must be complete and in its original packaging
- The product must be in good condition
- Please note: please take care with the packaging (double packaging, bubble wrap, etc.). We cannot be held responsible for poor packaging (in the event of a problem, the sender is responsible).
- Please enclose a copy of your purchase invoice (without it, no warranty cover will be provided) and the completed after-sales service form (available by clicking here or on the image below).
Do not hesitate to contact us if you have any doubts about what to send us.
2. Your product is no longer under warranty
Your repair request must be accompanied by a quotation. Please contact maPlatine.com via our contact page to specify your needs and define the appropriate procedure, taking into account the shipping recommendations mentioned above ("How to return your product under warranty").
Transport costs and repairs will be at your expense.
3. Details of current after-sales service rates
